T-Mobile Manager In Training - Hemet

MobileOne•Hemet, CA

About The Position

MobileOne is seeking a motivated leader for its 90-day blended-learning Manager in Training program, designed to prepare participants to manage their own store. The role provides experience supervising daily operations, driving sales performance, managing staffing and scheduling, and mentoring and supporting a team while developing leadership skills. The Manager in Training oversees guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources, and operating costs. The role is the primary point of contact for store employees and is accountable for store productivity and performance against key performance indicators. It includes hiring and developing Sales Associates; training them on store systems, including point of sale; coaching them on customer relationships and service; and supporting a positive, values-driven store environment. The role also maintains store cleanliness and organization, ensures merchandising follows MobileOne and T-Mobile standards, keeps associates informed about new technology and offerings, and helps ensure customers receive suitable solutions and successful onboarding. The Manager in Training uses coaching, performance conversations, and available tools to develop internal talent, while improving operational efficiency and protecting store assets.

Requirements

At least 1 year of retail management experience; wireless industry experience is required.
Strong leadership, coaching, and communication skills.
Ability to perform in a fast-paced, performance-driven environment.
High school diploma or GED.
At least 18 years of age.
Legal authorization to work in the United States.
Ability to pass a background check.

Responsibilities

Manage guest services, store operations, sales, profitability, merchandise, inventory, expense control, human resources, and operating costs.
Serve as the primary point of contact for store employees.
Deliver store productivity results against key performance indicators.
Hire and develop an effective team of Sales Associates.
Train store associates to use store systems, including the point-of-sale system, to support the customer experience.
Cultivate a positive work environment that supports MobileOne's values.
Coach associates on building customer relationships, understanding customer needs, and delivering a strong customer experience.
Maintain a clean and organized store environment.
Ensure visual merchandising engages customers and follows MobileOne and T-Mobile standards.
Keep associates informed about evolving T-Mobile technology, products, offerings, and sales techniques.
Ensure customer needs are met, recommend suitable solutions, and support associates in customer onboarding.
Use tools and resources to develop internal talent through continued coaching and performance assessment conversations.
Drive operational efficiencies to minimize risk and protect store assets.
Learn to supervise daily operations, drive sales performance, and manage staffing and scheduling through the 90-day training program.