Rugs, Arrowhead Towne Center - Part Time

Macy's•Glendale, AZ

4d•$16 - $22•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, promoting the loyalty program, and using product knowledge to educate customers and satisfy their needs. Hours depend on business needs and colleague availability; part-time colleagues are typically scheduled 12–24 hours per week. The position involves helping customers choose furniture, processing orders, supporting customers using shopping technology, maintaining contact before and after delivery, resolving service and delivery issues, and following asset protection and inventory control procedures. It also involves ongoing product training and fostering respectful, inclusive relationships with colleagues, customers, and communities.

Requirements

1–2 years of related experience.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and ability to adapt quickly to changing priorities.
Flexible availability, including days, evenings, weekends, and holidays.
Ability to perform the stated physical requirements, including lifting at least 50 pounds and standing for at least two consecutive hours.
Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision, select, shop for, and compare products.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide customer-focused problem solving, including converting returns into exchanges and expediting delivery-issue resolution.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice