Rugs, Arrowhead Towne Center - Part Time

Macy's•Glendale, AZ

3d•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You use product knowledge to educate customers and meet their needs. The role involves helping customers choose furniture and related products, processing orders with technology, supporting customers who use devices to shop and compare, and staying in contact before and after delivery. You also follow asset protection and inventory control procedures and contribute to an accepting, respectful environment. The position is part-time. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and colleague availability. Flexible availability is needed, including days, evenings, weekends, and holidays. The role requires standing, lifting, moving, reaching, and other physical activities, as well as frequent use of computers and other technology.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Strong interpersonal skills and the ability to share information with diverse groups of customers and colleagues.
Resourcefulness and the ability to adapt quickly to changing priorities.
1–2 years of related experience.
Ability to stand for at least two consecutive hours.
Ability to lift at least 50 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach with arms and hands, including above eye level.
Color vision.
Ability to frequently use computers and other technology, including handheld equipment and cash registers, and process register transactions.

Responsibilities

Engage with customers to understand their furniture needs, demonstrate knowledge of store products and services, build sales, and minimize returns.
Offer personalized recommendations and suggest complementary products.
Use technology to complete customer orders and help customers envision and select suitable products.
Support customers who use devices to shop and compare products.
Participate in ongoing product knowledge training through technology and vendor partners.
Provide customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
Follow asset protection and inventory control compliance procedures.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice