About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate strong product knowledge to educate customers and address their needs. Full-time colleagues are typically scheduled for 30 or more hours per week; hours depend on business needs and colleague availability. The role involves understanding customers’ furniture needs, making personalized recommendations, using technology to complete orders, and supporting customers as they select products. You participate in ongoing product training, resolve service issues, maintain contact before and after delivery, and follow asset protection and inventory control procedures. You also help foster an accepting and respectful environment for customers, colleagues, and communities.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and ability to adapt quickly to changing priorities.
- 1–2 years of related experience.
- Ability to lift at least 50 pounds and perform the physical demands described in the posting.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Engage with customers to understand their furniture needs and use product and service knowledge to build sales and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders and help customers envision, select, and compare products.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Provide high-level customer service by solving problems and finding customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
- Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
- Follow asset protection and inventory control compliance procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
