Retail Sales Associate - Furniture/Mattresses/Rugs, Firewheel Town Center - Full Time
About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in Macy’s Furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate strong product knowledge to educate customers and meet their needs. The role also involves using technology to place orders and support customers as they select and compare products, maintaining contact before and after delivery, resolving customer issues, and following asset protection and inventory control procedures.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and ability to adapt quickly to changing priorities.
- 1–2 years of related experience required.
- Ability to lift at least 50 pounds and perform the physical activities listed for the position.
Responsibilities
- Engage with customers to understand their furniture needs, demonstrate knowledge of products and services, build sales, and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders and help customers envision, select, and compare suitable products.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Provide high-level customer service by solving problems and offering customer-focused solutions, including converting returns into exchanges and expediting delivery issue resolution.
- Maintain contact with customers throughout the pre- and post-delivery process.
- Follow asset protection and inventory control compliance procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
