Rugs, Burbank Town Center - Full Time

Macy's•Burbank, CA

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their needs and lifestyles. You are responsible for achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You keep up with product training using digital tools and vendor resources, answer questions, and provide guidance. You also stay in contact with customers before and after delivery and help resolve issues to support a satisfactory delivery experience. Daily work includes preparing and maintaining the sales floor, learning about products and promotions, engaging customers, following up with clients, updating signs and prices, and supporting merchandise moves. You collaborate with colleagues to serve customers and communities and work toward individual and store results. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

One to two years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to communicate and collaborate with customers and colleagues.
Ability to meet daily sales goals, client goals, and protection plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to work well in a team.
Comfort using electronic devices.
Ability to stand for at least two consecutive hours, lift at least 25 pounds, stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Deliver personalized customer service and build lasting customer relationships.
Demonstrate product knowledge and help customers select furniture solutions.
Achieve sales goals, including client and protection plan goals.
Promote protection plans and the customer loyalty program.
Manage return rates and support inventory and fulfillment activities.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on products, training, trends, and promotions.
Maintain contact with customers before and after delivery and resolve delivery-related issues.
Keep the sales floor clean, organized, recovered, and ready for customers.
Update signs and pricing and support merchandise moves.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Collaborate with colleagues to serve customers and achieve individual and store results.

Benefits

Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.