Rugs, Southdale Center - Full Time

Macy's•Edina, MN

1d•$17 - $23•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that fit their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, and encouraging participation in the loyalty program. You support inventory and fulfillment activities, use technology to help customers visualize purchases, place orders, and compare products, and stay current with product training and vendor resources. You also follow up with customers during the delivery process and resolve issues to support their satisfaction. Daily work includes preparing and maintaining the sales floor, learning about products and promotions, engaging and educating customers, following up with clients, updating signs and pricing, and supporting merchandise moves. You collaborate with colleagues and work toward individual and store results.

Requirements

1–2 years of related experience.
Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
Ability to communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to work toward daily sales, client, and protection plan goals.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide personalized customer service and build lasting relationships in the Furniture department.
Demonstrate product knowledge and help customers select furniture suited to their needs and lifestyles.
Achieve sales goals and promote protection plans while managing return rates.
Encourage customer engagement with the loyalty program and acquire new customers by opening credit accounts.
Support inventory, fulfillment, and merchandise movement activities.
Use technology to help customers visualize purchases, place orders, compare products, and complete register transactions.
Maintain current knowledge of products, trends, arrivals, and promotions through training and vendor resources.
Follow up with customers before and after delivery, address issues, and help ensure customer satisfaction.
Keep the sales floor clean, organized, recovered, and shoppable; update signs and pricing as needed.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice