Rugs, Southdale Center - Part Time

Macy's•Edina, MN

20h•Onsite

About The Position

The Retail Commission Sales Associate, also known as a Furniture Sales or Big Ticket Colleague, creates exceptional shopping experiences in Macy’s Furniture department. The associate builds customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging participation in the loyalty program, and supporting inventory and fulfillment activities. Associates use technology to help customers visualize purchases, place orders, and compare products. They maintain product knowledge through digital training and vendor resources, answer customer questions, and stay in contact with customers before and after delivery to support a positive experience and resolve issues. Daily work includes preparing and maintaining the sales floor, reviewing goals and product information, welcoming and assisting customers, following up with clients, recovering merchandise, updating signs and pricing, supporting merchandise moves, and explaining loyalty program benefits. The role requires collaboration with colleagues and a commitment to improving individual and store results. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week; hours depend on business needs and colleague availability. Schedules include weekend shifts, and availability is expected for days, evenings, weekends, and holidays.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to handle electronic devices.
Ability to meet daily sales goal challenges, including client and protection plan goals.

Responsibilities

Provide personalized service and expert product guidance to help customers select furniture suited to their needs and lifestyles.
Build customer relationships, engage customers, and follow up to support satisfaction and repeat business.
Achieve sales goals and meet client and protection plan goals.
Promote protection plans and the customer loyalty program, and encourage customers to open credit accounts.
Manage return rates.
Support inventory and fulfillment activities in the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Maintain product knowledge through digital training and vendor resources, and address customer questions and concerns.
Stay in contact with customers throughout the pre- and post-delivery process and resolve delivery-related issues.
Help keep the sales floor clean, organized, recovered, and ready for customers; update signs and pricing and support merchandise moves.
Review sales goals, new arrivals, popular items, trends, and promotions.
Collaborate with colleagues to serve customers and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.