About The Position
As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you provide outstanding customer service in the furniture areas and create welcoming, comfortable shopping experiences. You are responsible for meeting sales goals, selling protection plans, managing return rates, and promoting the loyalty program. You demonstrate product knowledge to educate customers and meet their needs. The role involves using technology to complete orders and help customers select products, staying in contact before and after delivery, and resolving customer concerns. Full-time colleagues are typically scheduled to work 30 or more hours per week; hours depend on business needs and colleague availability. Macy’s describes its workplace as dynamic and inclusive, with opportunities for learning, leadership development, colleague resource groups, and volunteer activities. The position requires flexible availability, including days, evenings, weekends, and holidays, and involves significant standing, movement, reaching, and lifting.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Strong interpersonal skills and ability to share information with diverse groups of customers and colleagues.
- Resourcefulness and ability to adapt quickly to changing priorities.
- 1–2 years of related experience.
- Ability to lift at least 50 pounds and perform the listed physical activities and technology-related job functions.
Responsibilities
- Engage with customers to understand furniture needs, demonstrate knowledge of products and services, build sales, and minimize returns.
- Offer personalized recommendations and suggest complementary products.
- Use technology to complete customer orders, help customers envision and select products, and support customers using devices to shop and compare.
- Participate in ongoing product knowledge training through technology and vendor partners.
- Provide high-level customer service through problem-solving and customer-focused solutions, including converting returns into exchanges and resolving delivery issues.
- Maintain contact with customers before and after delivery to support a positive shopping and delivery experience.
- Follow Asset Protection and inventory control compliance procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Meet sales goals, sell protection plans, manage return rates, and promote the loyalty program.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
