Rugs, Clackamas Town Center - Part Time

Macy's•Happy Valley, OR

20h•Onsite

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions suited to their lifestyles and needs. You work toward sales goals, promote protection plans, manage return rates, encourage participation in the loyalty program, and support inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, answer customer questions, and maintain contact before and after delivery to support a positive delivery experience and resolve issues. You help keep the sales floor clean, organized, and ready for customers; review goals, new arrivals, best sellers, trends, and promotions; welcome and assist customers; recover merchandise; update signs and pricing; and support merchandise moves. You share loyalty program benefits, ensure customers have what they need, and collaborate with colleagues to serve customers and achieve individual and store results. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

1–2 years of related experience is required.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals, including client and protection plan goals.
Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.

Responsibilities

Provide personalized customer service and build lasting customer relationships in the Furniture department.
Demonstrate product knowledge and help customers find furniture solutions suited to their needs.
Achieve sales goals and promote protection plans, manage return rates, and encourage loyalty program engagement.
Support inventory and fulfillment activities within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on product training, new arrivals, top-selling items, trends, and promotions.
Maintain customer contact throughout the pre- and post-delivery process and resolve issues to support customer satisfaction.
Help keep the sales floor clean, organized, and shoppable by recovering merchandise, updating signs and pricing, and supporting merchandise moves.
Welcome customers, create friendly conversations, follow up with clients, share loyalty program benefits, and thank customers.
Collaborate with colleagues and contribute to individual and store results.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.