Rugs, Clackamas Town Center - Part Time

Macy's•Happy Valley, OR

1d•$17 - $23

About The Position

As a Furniture Sales Colleague, also known as a Big Ticket Colleague, you create exceptional shopping experiences in the Furniture department. You build customer relationships through personalized service and product knowledge, helping customers find furniture solutions that suit their lifestyles and needs. The role includes achieving sales goals, promoting protection plans, managing return rates, encouraging loyalty-program engagement, and supporting inventory and fulfillment activities. You use technology to help customers visualize purchases, place orders, and compare products. You stay current on product training through digital tools and vendor resources, address customer questions and concerns, and maintain contact throughout the delivery process to resolve issues and support customer satisfaction. Colleagues prepare the sales floor, review sales goals and product information, engage and educate customers, recover merchandise, update signs and pricing, and support merchandise moves. They follow up with customers before and after delivery, share loyalty-program benefits, and collaborate with teammates to improve service and achieve individual and store results. This is a part-time role. Schedules include weekend shifts, with availability dependent on business needs and colleague availability. The position requires 1–2 years of related experience and frequent customer interaction, movement, standing, lifting, reaching, and use of computers and other technology.

Requirements

1–2 years of related experience.
Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales-goal challenges, including client and protection-plan goals.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, eagerness to start a new venture, and adaptability to changing priorities.
Ability to work independently and contribute to team dynamics.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Create exceptional customer shopping experiences in the Furniture department through personalized service and product knowledge.
Help customers identify furniture solutions suited to their lifestyles and needs.
Achieve sales goals and meet client and protection-plan goals.
Promote protection plans, manage return rates, and encourage participation in the loyalty program.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Support inventory, fulfillment, and merchandise moves within the department.
Use technology to help customers visualize purchases, place orders, and compare products.
Stay current on products, training, trends, arrivals, and promotions using digital tools and vendor resources.
Maintain contact with customers before and after delivery and resolve issues to support satisfaction.
Prepare and maintain a clean, organized, shoppable sales floor by recovering merchandise and updating signs and pricing.
Follow up with clients to support customer satisfaction and encourage repeat business.
Collaborate with colleagues to provide good service and achieve individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice