Retail Sales Associate: Golf Clubs

PGA Tour • Plantation, FL

23h

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible Associate to help customers and support the growth of the business. The company is part of the Arthur M. Blank Family of Businesses and aims to inspire people through golf and tennis.

Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers in areas including Simulators, Putting Green, Club Repair, and Accessories to drive sales and enhance the customer experience. The Associate provides product guidance and club-fitting assistance, supports front-end operations such as returns and exchanges, and helps ensure merchandise is presented at a high visual and stock standard. The role also involves keeping work areas, equipment, and supplies clean and operational, and collaborating with team members to deliver exceptional customer service.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service using PGA TOUR Superstore service behaviors.
• Build lasting customer relationships and inform, educate, and promote the company’s products and services.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist as needed.
• Maintain merchandise presentation and stock levels in the Hard Goods areas, including Simulators, Putting Green, and Accessories.
• Keep Hard Goods areas, equipment, and supplies clean, professional, and operational.
• Demonstrate product knowledge of golf clubs and explain their features, benefits, and differences to customers.
• Perform customer fittings using PGA TOUR Superstore-trained fitting techniques, including helping select suitable shafts, grips, and specifications.
• Promote ethical conduct, safety, and compliance across departments.
• Stay informed about merchandising promotions and marketing events using bulletins on The Links, and maintain merchandising presentation throughout promotions.
• Provide the Sales and Service Manager with feedback on operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED