T-Mobile Retail Sales Associate CICERO | Brewerton Road
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Mobile Associates work as part of a retail team to represent the T-Mobile brand and Arch Telecom’s core values. They create energy and excitement around products and services, focus on customers’ needs, and build new and lasting customer relationships. This is a learning role: associates work with their team to develop the skills and expertise needed to prepare for promotion to Mobile Expert after completing training. The role involves helping customers continue their shopping journey across online, customer care, and in-store channels; exploring their needs through questions and hands-on demonstrations; and recommending personalized device, service, accessory, and Internet of Things solutions. Associates use digital tools to explain coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts. They complete training on the in-store experience, systems, processes, skills, and reference resources. Associates partner with colleagues across sales, business, and customer service to provide a seamless customer experience, resolve issues, identify and hand off small-business leads, and support shared team success. The position is available full-time (40 hours) or part-time (20 or more hours), with any shift.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20 or more hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Desire to learn and master customer-advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail-environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty while learning customer-service skills.
- Help customers continue their shopping journey across online, customer-care, and in-store channels.
- Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
- Address sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships, share accountability for company success, and contribute to a positive customer experience.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career-advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
