T-Mobile Retail Associate Manager CICERO | Brewerton Road

Arch Telecom•Cicero, NY

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Associate Managers (RAMs) work as part of a retail team to represent the T-Mobile brand, create energy and excitement around products and services, and prioritize customer needs. The role focuses on building customer relationships, identifying needs, and educating customers about devices and service solutions through demonstrations and personalized recommendations. This is a learning role. The Retail Associate Manager develops customer-service and sales skills while assisting the Retail Store Manager with operational duties and coaching. The position also involves training on store processes and systems, using digital tools to support customer interactions, and partnering with employees across channels to resolve issues and identify small-business leads.

Requirements

Be at least 18 years of age.
Have a high school degree or GED.
Be able to stand for long periods of time.
Be able to lift objects weighing up to 25 pounds.
Have reliable transportation.
Demonstrate leadership, competitive drive, and confidence in a fast-paced sales environment.
Be willing to lead the team, share best practices, serve customers, and resolve issues.
Be effective in operational, financial, and performance management.
Have strong communication skills with both team members and customers.
Prior wireless sales experience.

Responsibilities

Provide a high-quality customer experience and build customer loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ needs and demonstrate devices and technology in store.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Guide customers through purchases by asking thoughtful questions, answering questions, and sharing product expertise.
Assist the Retail Store Manager with daily operations and coaching.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer-service channels to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared accountability for company success.