T-Mobile Retail Store Manager CICERO | Brewerton Road

Arch Telecom•Cicero, NY

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager sets an example as a brand ambassador, builds an energetic sales environment, and makes customer needs the team’s priority. They build customer relationships, identify individual needs, and educate customers about devices and service solutions. The role oversees store operations, sales, inventory, and the rollout of store programs and initiatives to meet or exceed sales goals. The manager supports customers throughout their shopping journey, demonstrates technology, recommends personalized solutions, and ensures the store delivers patient, honest, and empathetic service. The role also includes completing training, using digital tools and systems, resolving customer issues, identifying small-business leads, and partnering with colleagues across sales and customer service. This is a full-time position with 45 hours of availability required. The position requires standing for extended periods and lifting objects weighing up to 25 pounds.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability to work full time, 45 hours.

Nice To Haves

Leadership experience or demonstrated leadership ability.
Competitive drive and confidence in a fast-paced sales environment.
Ability to share best practices, serve customers, and help resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with teams and customers.

Responsibilities

Lead the retail team by example and represent the T-Mobile brand and Arch Telecom’s core values.
Create energy and excitement around products and services in a fast-paced sales environment.
Help customers continue their shopping journey across online, customer-care, and in-store channels.
Explore customers’ needs and provide hands-on demonstrations of technology.
Oversee store functions, including sales, inventory, and implementation of store programs and initiatives, to meet or exceed sales goals.
Recommend personalized device, service, accessory, and Internet of Things solutions.
Maintain strong service and sales standards, approaching customer needs with patience, honesty, and empathy.
Use digital tools to demonstrate coverage, plans, services, and device or account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with colleagues in business and customer service to resolve issues and create a seamless customer experience.
Identify and hand off small-business leads.
Build strong peer relationships and promote shared accountability for company success.