T-Mobile Retail Store Manager CICERO | Brewerton Road
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager creates energy and excitement around products and services, prioritizes customer needs, and builds new and lasting customer relationships through personalized recommendations and demonstrations. The role oversees store operations and performance, including sales, inventory, and the implementation of store programs and initiatives. The manager leads by example in a fast-paced sales environment, supports team development, and helps ensure customers receive attentive, honest, and empathetic service. The position requires full-time availability for 45 hours and includes standing for extended periods and lifting objects weighing up to 25 pounds.
Requirements
- At least 18 years of age.
- Wireless sales experience.
- High school degree or GED.
- Leadership ability and confidence in a fast-paced sales environment.
- Ability to provide customer service and resolve customer issues.
- Effectiveness in operational, financial, and performance management.
- Strong communication skills with team members and customers.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability to work full time, 45 hours.
Responsibilities
- Lead the retail team by example and share sales and service best practices.
- Help customers continue their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and demonstrate current technology in the store.
- Ensure the store meets or exceeds sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
- Recommend personalized device, service, accessory, and Internet of Things solutions.
- Maintain a high standard of customer service, approaching sales and service needs with patience, honesty, and empathy.
- Use digital tools to demonstrate coverage, plans and services, and device and account inspection, review, and troubleshooting.
- Complete training on in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and foster shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive salary pay.
- Bonus earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
