T-Mobile Retail Sales Associate CICERO | Brewerton Road
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Retail Sales Associates, referred to as Mobile Associates, are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create enthusiasm around products and services and focus on building meaningful customer relationships in a fast-paced retail environment. This is a learning role intended to develop the skills and expertise needed for promotion to Mobile Expert after training completion. The associate helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends personalized device, service, accessory, and Internet of Things solutions. They guide customers through purchases with thoughtful questions, clear answers, patience, honesty, and empathy. Associates learn to use digital tools to demonstrate network coverage and plans and to inspect, review, and troubleshoot devices and accounts. They complete training on store experiences, processes, systems, and reference resources, and partner with colleagues across sales, business, and customer service to resolve issues, hand off small-business leads, and deliver a seamless customer experience. The position offers full-time (40 hours) or part-time (20+ hours) availability. Work location is Cicero, Brewerton Road.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 lbs.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Provide a best-in-class customer experience and build customer loyalty.
- Help customers resume their shopping journey, whether it began online, through Customer Care, or in-store.
- Explore customer needs and provide hands-on demonstrations of current technology.
- Recommend personalized devices, service plans, accessories, and Internet of Things devices through side-by-side selling.
- Guide customers through purchases with thoughtful questions, informative answers, and relevant expertise.
- Approach sales and service needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate network coverage, plans, and services, and to inspect, review, and troubleshoot devices and accounts.
- Complete training on in-store experiences, skills, processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build strong peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive hourly pay
- Uncapped commission earnings
- Automatic raises when reaching attainable milestones
- Career advancement opportunities
- Discounted T-Mobile cell phone plan
- Health benefits for full-time employees
- Monthly sales incentive programs, contests, and rewards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
