T-Mobile Retail Associate Manager CICERO | Brewerton Road
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores. Retail Associate Managers work as part of a retail team to represent the T-Mobile brand and its core values, create energy around products and services, and prioritize customer needs. This is a learning role: the Retail Associate Manager develops sales and service skills while assisting the Retail Store Manager with operational duties. The role focuses on delivering a high-quality customer experience, building customer loyalty and relationships, identifying customer needs, and demonstrating and recommending devices, services, accessories, and Internet of Things products. The Retail Associate Manager also uses digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support customer onboarding. Training is provided on the in-store experience, new skills and processes, systems, and reference resources. The role partners with colleagues across retail, business, and customer service channels to resolve customer issues, provide a seamless experience, and identify and hand off small-business leads. Arch Telecom emphasizes diversity and inclusion and welcomes employees with varied perspectives, backgrounds, and experiences.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Prior wireless sales experience.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to lead a team and share best practices.
- Effectiveness with operational, financial, and performance management.
- Strong communication skills with teammates and customers.
- Ability to work full time, 40 hours.
Responsibilities
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in a store.
- Explore customers’ individual needs and provide hands-on demonstrations of current technology.
- Use side-by-side selling to recommend personalized device, service, accessory, and Internet of Things solutions.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Assist the Retail Store Manager with daily operations and coaching.
- Use digital tools to demonstrate network coverage, explain plans and services, and inspect, review, and troubleshoot devices and accounts.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with employees across business and customer service channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
- Share best practices, lead teammates, serve customers, and provide resolutions to issues.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Bonus earnings.
- Automatic raises upon reaching attainable milestones.
- Opportunities for career advancement.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
