T-Mobile Retail Sales Associate SHIPPENSBURG | Shippensburg Shopping Ctr
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand and Arch Telecom’s core values. They create excitement around products and services, focus on customers’ needs, and build relationships while developing expertise in recommending devices and service solutions. This is a learning role: associates work with their team to build the skills and expertise needed to become a Mobile Expert after completing training. The role includes helping customers continue their shopping journey, demonstrating technology, recommending personalized device, service, accessory, and Internet of Things solutions, and guiding customers through purchases with helpful questions and answers. Associates use digital tools to demonstrate coverage, plans, services, and device and account features, and complete training on the in-store experience, systems, processes, and reference resources. They partner with colleagues across sales and customer service to resolve issues, create a seamless customer experience, and identify and hand off small-business leads. The position is available with full-time (40 hours) or part-time (20+ hours) availability. The posting lists the location as Shippensburg Shopping Ctr.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience; retail experience preferred.
- Strong desire to learn customer advocacy skills and build meaningful connections with customers.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Ability to balance customer experience and performance goals.
Nice To Haves
- Retail environment experience.
Responsibilities
- Learn and build proficiency in customer service while providing a high-quality customer experience and building customer loyalty.
- Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
- Explore customers’ needs and provide hands-on demonstrations of in-store technology.
- Recommend personalized solutions, including devices, service plans, accessories, and Internet of Things devices.
- Guide customers through purchasing with thoughtful questions, informative answers, and product expertise.
- Approach service and sales needs with patience, honesty, and empathy.
- Use digital tools to demonstrate network coverage, plans, services, and device and account features, including inspection, review, and troubleshooting.
- Complete training on the in-store experience, skills, processes, systems, and reference resources.
- Partner with employees across channels to resolve issues and create a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships and contribute to shared accountability for company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises when reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile cell phone plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, rewards, and other bonuses.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
