T-Mobile Retail Sales Associate DORAVILLE - Buford Highway | GA Spanish Speaking

Arch Telecom • Doraville, GA

1d

About The Position

Arch Telecom’s Mobile Associates work as part of a retail team to bring the T-Mobile brand to life. They serve as brand ambassadors, creating energy and excitement around products and services while prioritizing customer needs. Associates build new and existing customer relationships, learn to identify customer needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role, with the expectation that associates will develop the skills and expertise needed to advance to Mobile Expert upon completion of training.

The role involves helping customers continue their shopping journey in store, online, or through Customer Care; demonstrating technology; recommending personalized device, service, accessory, and Internet of Things solutions; and guiding customers through purchases. Associates use digital tools to explain coverage and plans, inspect and troubleshoot devices and accounts, and support onboarding. They complete training on store experience, systems, processes, and reference resources, and work with colleagues across sales, business, and customer service to resolve issues, support small-business leads, and provide a seamless customer experience.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time hours (40 hours) or part-time hours (20+ hours).
• Spanish speaking.

Nice To Haves

• Six months of customer service and/or sales experience; retail experience preferred.
• Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
• Competitive drive and confidence in a fast-paced sales environment.
• Willingness to learn from peers and store leaders, share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Responsibilities

• Provide a best-in-class customer experience and build customer loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in store.
• Explore customers’ individual needs and provide hands-on demonstrations of current technology.
• Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
• Guide customers through purchases using thoughtful questions, informative answers, and product expertise.
• Address service and sales needs with patience, honesty, and empathy.
• Use digital tools to demonstrate network coverage and plans, and to inspect, review, and troubleshoot devices and accounts.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across business and customer service to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build strong peer relationships and contribute to shared accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Culture of care and excellence.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, rewards, and other bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED