T-Mobile Retail Sales Associate DORAVILLE - Buford Highway | GA Spanish Speaking
About The Position
Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the U.S. Mobile Associates are part of a retail team that represents the T-Mobile brand and creates an engaging, customer-focused experience. This is a learning role: associates develop the skills and expertise needed to advance to Mobile Expert after completing training. Associates help customers continue their shopping journey, understand their needs, explore and compare technology, and find personalized device, service, accessory, and Internet of Things solutions. They use digital tools to explain coverage, plans, services, and device or account troubleshooting, and complete training on the in-store experience, systems, and processes. Associates partner with colleagues across sales, business, and customer service to resolve customer issues, provide a seamless experience, identify and hand off small-business leads, and contribute to shared team success. The posted location is Doraville, Georgia. The salary range is $10.00–$30.00 per hour. Full-time employees are eligible for health benefits.
Requirements
- At least 18 years of age.
- High school degree or GED.
- Ability to stand for long periods of time.
- Ability to lift objects weighing up to 25 pounds.
- Reliable transportation.
- Availability for either full-time (40 hours) or part-time (20+ hours) work.
- Six months of customer service and/or sales experience.
Nice To Haves
- Retail environment experience is preferred.
- Strong desire to learn and master customer advocacy skills and build meaningful customer connections.
- Competitive drive and confidence in a fast-paced sales environment.
- Willingness to learn and share best practices with peers and store leaders while serving customers and resolving issues.
- Ability to balance customer experience and performance goals.
- Spanish speaking.
Responsibilities
- Learn and build proficiency in customer service while delivering a strong customer experience and building loyalty.
- Help customers resume their shopping journey across online, Customer Care, and in-store channels.
- Explore customer needs and demonstrate technology in the store.
- Recommend personalized device, service, accessory, and Internet of Things solutions through side-by-side selling.
- Guide customers through purchases by asking thoughtful questions, providing informative answers, and sharing expertise.
- Address service and sales needs with patience, honesty, and empathy.
- Learn and use digital tools to demonstrate coverage, plans, services, and device and account inspection, review, and troubleshooting.
- Complete training on the in-store experience, new skills and processes, systems, and reference resources.
- Partner with colleagues across channels to resolve issues and provide a seamless customer experience.
- Identify and hand off small-business leads.
- Build peer relationships, share best practices, and contribute to team and company success.
Benefits
- Employee Stock Ownership Program (ESOP).
- Competitive hourly pay.
- Uncapped commission earnings.
- Automatic raises upon reaching attainable milestones.
- Career advancement opportunities.
- Discounted T-Mobile wireless plan.
- Health benefits for full-time employees.
- Monthly sales incentive programs, contests, and rewards.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
