Retail Sales Associate (Shift Lead)

Fleet Feet • Durham, NC

5d • Onsite

About The Position

As a Shift Lead, you are a leader on the team who oversees the sales floor and helps deliver the Fleet Feet brand experience. The role includes key holding and opening and closing the store. You serve customers and communities with care, passion, and expertise, building relationships with customers, vendors, and peers by listening, offering personalized solutions, and helping customers find the gear and support they need for their fitness journeys.

As an Outfitter, you create memorable customer experiences by providing personalized service, recommending and fitting footwear, apparel, and gear, and helping maintain a welcoming and inclusive store. You also support community events, group runs, training programs, store goals, merchandising, and inventory operations.

Requirements

• Be passionate, positive, and proactive.
• Be flexible and available to work days, evenings, weekends, and holidays.
• Be an excellent communicator and collaborative colleague.
• Be motivated to learn, adapt, and go the extra mile.
• Be able to lift and carry up to 25 lbs and work on your feet in a retail setting.

Nice To Haves

• Experience in customer-facing roles.

Responsibilities

• Deliver personalized service to help customers reach their fitness goals.
• Recommend and fit footwear, apparel, and gear tailored to individual needs.
• Create a welcoming and inclusive in-store environment.
• Build relationships with customers, teammates, vendors, and peers.
• Stay current on product features, benefits, and trends.
• Support events, group runs, and training programs that build community.
• Contribute to store goals and support merchandising and inventory operations.
• Serve as a team leader and oversee the sales floor.
• Perform key-holding duties and open and close the store.

Benefits

• 401(k) with a 4% company match for employees aged 21 and older at company-owned stores.
• Exclusive discounts on industry-leading products and specialized training programs.
• Professional development through mentorship, employee resource groups, and ongoing learning sessions.
• Community engagement opportunities through local outreach and service initiatives.
• Benefits information for part-time employees working 15–29 hours per week, including details on healthcare and wellness.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed