Lead Retail Sales Associate

Verilife•Pottstown, PA

11d

About The Position

The Lead Retail Sales Associate, referred to in the job description as the Lead Wellness Advisor, advises recreational and medicinal customers and caregivers on cannabis products and supports a best-in-class customer experience. The role sets an example in customer service, product knowledge, and state compliance while representing the company’s mission to normalize, professionalize, and revolutionize cannabis. The position supports and trains Wellness Advisors, helps uphold company and regulatory requirements, assists with store operations, and contributes to retail business fundamentals such as scheduling, identifying sales trends, and reporting. Dispensaries are typically open seven days a week, and flexibility across opening and closing shifts, weekends, and holidays is valued. The estimated pay range is $17.50–$17.50 USD. Compensation may vary based on factors including location, market data, skills, and experience.

Requirements

High school diploma or equivalent.
1–2 years of customer-service experience.
Flexibility to work opening and closing shifts, weekends, and holidays.
Excellent customer-service skills and the ability to engage with customers.
Ability to learn and apply technical and product-related information in a professional, consultative manner.
Ability to learn and understand cannabinoids and how they interact with the human body.
Ability to lift, carry, and balance up to 50 pounds, or 100 pounds with assistance.
Strong interpersonal skills and ability to collaborate with others.
Integrity and ability to follow state and company rules and regulations.

Nice To Haves

Cannabis experience preferred.

Responsibilities

Assist Wellness Advisors with customer consultations and standard questions or complaints.
Educate customers about cannabis products and their varying effects on the human body to support product selection.
Use selling and cross-selling techniques to build customer baskets.
Verify customer identification and documentation.
Check the accuracy of customer orders before dispensing, including bag and receipt checks.
Label and package customer orders.
Handle cash accurately in the company Point of Sale system and follow Standard Operating Procedures.
Investigate cash, POS, or product discrepancies and escalate or record them appropriately.
Troubleshoot technical issues or glitches in the POS system.
Maintain accurate records of dispensary activities, including customer records, sales, deliveries, and returns, in accordance with regulatory and company standards.
Perform routine inventory counts and keep product stock organized and compliant.
Assist managers with organizing sales-floor merchandise and product displays.
Follow store security measures and safety requirements according to company SOPs.
Help keep the store organized and clean for customers and team members.
Assist with onboarding and training Wellness Advisors and support day-to-day compliance with company policies, procedures, and state and local laws.
Escalate employee-relations issues to management in a timely manner.
Perform store opening and closing tasks, including register preparation, morning and closing inventory management, and required inventory reports.
Complete shift checklists.
Set an example in customer service, product knowledge, and state compliance.
Support team leadership activities, including recruiting, onboarding, training, employee relations, and coaching.