Retail Sales Associate - Golf Clubs

PGA Tour Superstore • Jacksonville, FL

5d • $15 - $17

About The Position

At PGA TOUR Superstore, the Retail Sales Associate (Hard Goods Associate) helps customers in the Hard Goods areas, including Simulators, Putting Green, Club Repair, and Accessories. The role supports sales and improves the customer experience through attentive service, product knowledge, club fitting, and maintaining attractive, operational merchandise areas. It also assists with front-end tasks such as returns, exchanges, and promotions, and collaborates with team members to maintain a clean, professional environment.

The associate reports to the Sales and Service Manager and is expected to demonstrate ethical conduct, safety, and compliance. The position requires flexible availability, including nights, weekends, and holidays, and the ability to meet the stated physical demands. PGA TOUR Superstore describes its culture as family-oriented and focused on inspiring people through golf and tennis.

Requirements

• High school diploma or equivalent.
• Strong listening and interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience is preferred.

Responsibilities

• Engage customers throughout the Hard Goods areas and provide world-class service that builds lasting relationships.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty awards, discounts, promotions, and coupons, and assist as needed.
• Maintain merchandise presentation and stock levels in the Simulators, Putting Green, and Accessories areas.
• Ensure Hard Goods areas, equipment, and supplies are maintained and operational.
• Keep the Hard Goods area clean and professionally presented.
• Explain golf club features, benefits, and differences to customers using product knowledge.
• Perform customer fittings according to PGA TOUR Superstore training and fitting techniques.
• Assist customers with club fitting, including selecting shafts, grips, and specifications.
• Follow ethical conduct, safety, and compliance practices across departments.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Promote and educate customers about products and services.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED