Retail Sales Associate, Highland Grove - Flex
About The Position
As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with appropriate products and services. Through warmth, product knowledge, and a personal approach, you make customers’ visits memorable and build trust, meet sales targets, and encourage loyalty. The role centers on customer service and selling rather than simply cashiering. You work toward sales goals, collaborate with teammates, and help keep the shopping space clean, organized, and inviting. Daily activities include preparing the sales floor, reviewing goals and product and promotion information, engaging customers, recovering the sales floor and fitting rooms, updating signs and prices, supporting merchandise moves, sharing loyalty program benefits, and providing a sincere farewell. The position requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The role involves frequent use of computers and other technology, including handheld equipment and cash registers, and requires standing, moving, lifting, reaching, and other physical activities.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goal challenges.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and ability to adapt to changing priorities.
- Ability to work independently and contribute to a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Nice To Haves
- At least 1 year of selling or customer service experience is preferred.
Responsibilities
- Welcome customers and build personal relationships through attentive, friendly conversations.
- Understand customer needs and provide personalized recommendations, product information, and service suggestions.
- Work toward daily sales goals and use customer engagement and smart selling behaviors to achieve results.
- Review sales goals, new arrivals, top-selling items, trends, and promotions to prepare for customer interactions.
- Keep the sales floor and fitting rooms clean, organized, recovered, and ready for customers.
- Update signs and pricing and support merchandise moves as needed.
- Share the benefits of the Loyalty program and make sure customers have what they need before completing their visit.
- Complete customer transactions using register and handheld equipment as needed.
- Collaborate with colleagues with honesty, care, and a focus on serving customers and communities.
- Learn and improve continually, take pride in work, and contribute to individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
