Retail Fragrances Sales Associate, Highland Grove - Full Time
About The Position
As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations based on their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help maintain a clean, organized, and shoppable sales floor; review sales goals and stay informed about new arrivals, trends, and promotions; build customer relationships; and support merchandising, signage, pricing, inventory upkeep, and vendor returns. You promote loyalty benefits and credit accounts, meet sales goals, use clienteling tools and point-of-sale technology, and collaborate with colleagues to deliver a seamless shopping experience.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly and knowledgeably, assess preferences, demonstrate fragrances, and offer tailored recommendations.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers.
Responsibilities
- Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored recommendations.
- Demonstrate and sell fragrances and related beauty products, educating customers about notes, layering techniques, and product usage.
- Build customer relationships and loyalty using clienteling tools, promoting new launches, events, offers, and loyalty benefits.
- Acquire new customers by opening credit accounts and sharing loyalty program benefits.
- Meet and surpass daily sales goals through exceptional service.
- Maintain a clean, organized, and shoppable sales floor.
- Merchandise new receipts; process damages, testers, and selected merchandise for vendor returns; update signs and pricing; and support merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to complete transactions and enhance the shopping experience.
- Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product information through training and vendor education.
- Collaborate with colleagues and support teammates in serving customers and the community.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
