Retail Fragrances Sales Associate, Highland Grove - Full Time

Macy's • Highland, CA

7d • Onsite

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage. You help provide a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service.

You help prepare and maintain the sales floor, review sales goals, learn about new arrivals and best-selling items, and stay informed about trends and promotions. You maintain a shoppable space through merchandising, processing damages and testers, updating signs and prices, and supporting merchandise moves. You use clienteling, point-of-sale, and mobile selling tools to support sales, loyalty, and customer service. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, coworkers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to communicate and collaborate with customers and colleagues.
• Ability to use point-of-sale technology, digital tools, and clienteling tools.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders as required.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Welcome customers and provide personalized fragrance recommendations based on their preferences.
• Demonstrate and sell fragrances and related beauty products, explaining notes, layering techniques, and usage.
• Build customer relationships, anticipate customer needs, and deliver attentive service.
• Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
• Keep the sales floor clean, organized, and ready for customers.
• Merchandise new receipts, process damages and testers and select merchandise for return to vendors, update signs and pricing, and support merchandise moves.
• Use clienteling tools to build relationships, promote launches and events, and encourage customer loyalty.
• Acquire new customers by opening credit accounts and explaining loyalty benefits.
• Meet and surpass daily sales goals through exceptional customer service.
• Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
• Collaborate with teammates and the Beauty team to support customers and store results.
• Participate in ongoing training and vendor education.
• Maintain hygiene, inventory, and compliance standards.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed