Retail Sales Associate, Highland Grove - Flex

Macy's•Highland, CA

11d•Onsite

About The Position

As a Retail Selling Colleague, the Retail Sales Associate combines results-driven selling with genuine hospitality to create engaging shopping experiences. The associate learns about customers’ needs, provides personalized recommendations, and connects customers with appropriate products and services. Through product knowledge and customer engagement, the associate works toward sales goals, builds trust and loyalty, and helps create memorable visits. The role also includes keeping the sales floor and fitting rooms clean, organized, and inviting. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and best-selling items, and staying informed about trends and promotions. During the day, they welcome customers, build customer relationships, maintain merchandise presentation, recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves. They share loyalty program benefits, ensure customers have what they need, and provide a sincere closing interaction. Colleagues collaborate with one another, strive to improve, and work toward individual and store results. Schedules depend on business needs and colleague availability. All schedules include weekend shifts. Full-time colleagues are typically scheduled for 30 or more hours per week, and part-time colleagues for 12–24 hours per week. The role requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality.

Requirements

At least 1 year of selling or customer service experience is preferred.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture, with the ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift at least 30 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Nice To Haves

At least 1 year of selling or customer service experience.

Responsibilities

Understand customers’ needs and offer personalized product and service recommendations.
Engage customers through warm, friendly conversations and build lasting customer relationships.
Work toward daily sales goals and use effective selling behaviors to achieve sales targets.
Learn about new arrivals, top-selling items, trends, promotions, and sales goals.
Keep the sales floor and fitting rooms clean, organized, recovered, and shoppable.
Update signs and pricing and support merchandise moves as needed.
Share loyalty program benefits and ensure customers have what they need before ending each interaction.
Collaborate with colleagues to support customers and store results.
Use handheld equipment, computers, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.