Inside Sales Associate - Highland
About The Position
Master Halco, a manufacturer and distributor of fence, decking, railing, outdoor structures, and perimeter security products, is hiring an Inside Sales Associate for its local branch office. The role serves customers in person, by phone, email, and text, using sales, customer service, and administrative skills to create value for customers and the company. The Inside Sales Associate works as part of a sales team to grow sales and achieve branch and company goals. Responsibilities include identifying customer needs, preparing quotes, processing orders and payments, coordinating pickup or delivery, responding promptly to requests, supporting outside sales associates, and resolving service issues. The role also requires maintaining product knowledge, following company procedures, collaborating across departments, and keeping the work environment clean and safe.
Requirements
- High school graduate.
- Exceptional team-building, sales, and relationship-building skills.
- Ability to motivate and positively influence people.
- Strong computer skills.
- Exceptional organizational, time-management, multitasking, and administrative skills.
- Computer skills with Outlook Email, Excel, and Word.
- Ability to sit, climb, stand, lift, and/or move.
- Ability to perform each essential function satisfactorily, with or without reasonable accommodation.
Nice To Haves
- Some college.
- Relevant work experience.
- Sales experience or applicable product knowledge in building materials, including metals, woods, plastics, or hardware; Do-It-Yourself retail; construction; or mechanical/electrical fields.
Responsibilities
- Interact with customers in person, by phone, email, and text.
- Conduct discovery conversations with existing and prospective customers to identify products and services that can help grow their businesses.
- Work as part of a sales team to grow sales and achieve branch and company sales and profitability goals.
- Use the company computer system to prepare customer quotes.
- Process customer orders and arrange pickup or delivery.
- Respond quickly and accurately to customer requests.
- Collect customer payments when applicable.
- Keep customers informed about unexpected changes.
- Support Outside Sales Associates in responding to customer needs.
- Learn to sell new products to achieve sales growth goals.
- Provide an elevated level of customer service using “The Master Halco Way.”
- Learn and maintain proficient product knowledge.
- Maintain a clean, safe work environment that meets company standards.
- Follow proper standard operating procedures and company policies.
- Complete special projects as assigned by the manager.
- Collaborate with other departments to ensure a seamless sales process.
- Expedite resolutions and make timely decisions when customer service issues arise.
- Ensure accurate and timely processing of quotes, orders, and other sales activities.
- Maintain a thorough understanding of the company's products and services.
Benefits
- Competitive pay of $28.00 to $31.00 per hour, based on experience.
- Quarterly bonus program and spiffs.
- Competitive health care plan typically starting after the 31st day of employment.
- Matching 401(k) plan.
- Tuition reimbursement up to $10,000 per academic year.
- Paid time off package.
- Corporate discount opportunities.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
