Inside Sales Associate - Highland

Master Halco • Highland, CA

1d • Onsite

About The Position

Master Halco, a leading North American manufacturer and distributor of fence, decking, railing, outdoor structures, and perimeter security products, is seeking an Inside Sales Associate for its local branch office. The role serves customers in person, by phone, email, and text, using sales, customer service, and administrative skills to create value for customers and the company. The associate works as part of a sales team to grow sales and meet branch and company sales and profitability goals, while supporting Outside Sales Associates and coordinating with other departments to provide a seamless sales process.

The position involves learning and maintaining product knowledge, processing quotes and orders, arranging customer pickup or delivery, collecting payments when applicable, and resolving customer service issues promptly. The associate is also responsible for accurate and timely sales administration, following company policies and standard operating procedures, and maintaining a clean and safe work environment. The job is based at a local branch office and is described as Monday through Friday, day shift.

Requirements

• High school graduate.
• Exceptional team-building, sales, and relationship-building skills.
• Ability to motivate and positively influence people.
• Strong computer skills.
• Exceptional organizational, time-management, multitasking, and administrative skills.
• Ability to sit, climb, stand, and lift and/or move.
• Ability to perform essential job functions satisfactorily, with or without reasonable accommodation.

Nice To Haves

• Some college education.
• Relevant work experience.
• Desired sales experience or applicable product knowledge in building materials such as metals, wood, plastics, or hardware; do-it-yourself retail; construction; or mechanical/electrical fields.
• Experience with Outlook Email, Excel, and Word.

Responsibilities

• Serve customers in person, over the phone, by email, and by text.
• Conduct discovery conversations with existing and prospective customers to identify products and services that can grow their businesses.
• Work with the sales team to grow sales and achieve branch and company sales and profitability goals.
• Use the company computer system to prepare customer quotes.
• Process customer orders and arrange pickup or delivery.
• Respond quickly and accurately to customer requests.
• Collect customer payments when applicable.
• Keep customers informed about unexpected changes.
• Support Outside Sales Associates in responding to customer needs.
• Learn to sell new products to help achieve sales growth goals.
• Provide an elevated level of customer service using “The Master Halco Way.”
• Learn and maintain proficient product knowledge.
• Maintain a clean, safe work environment that meets company standards.
• Follow proper standard operating procedures and company policies.
• Complete special projects assigned by the manager.
• Collaborate with other departments to ensure a seamless sales process.
• Expedite resolutions and make timely decisions when customer service issues arise.
• Ensure accurate and timely processing of quotes, orders, and other sales activities.
• Maintain a thorough understanding of company products and services.

Benefits

• Competitive pay of $28.00 to $31.00 per hour, based on experience.
• Quarterly bonus program and spiffs.
• Competitive health care plan that typically starts following the 31st day of employment.
• Generous matching 401(k) plan.
• Tuition reimbursement up to $10,000 per academic year.
• Generous paid-time-off package.
• Corporate discount opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED