Retail Fulfillment Associate, Willow Grove Park - Flex
About The Position
As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute through attention to detail, teamwork, and operational excellence. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and helping prepare the store. Work may include receiving and tagging merchandise, organizing the stockroom, fulfilling orders, and assisting customers on the sales floor and at curbside pickup. Colleagues also maintain a shoppable store by recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. They share loyalty-program benefits, help customers complete their shopping, and organize the stockroom and orders at the end of the day. The role emphasizes collaboration, hospitality, sales goals, and continuous improvement. Full-time colleagues are typically scheduled for 30 or more hours per week and part-time colleagues for 12–24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales-goal challenges.
- Responsibility for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select merchandise and pack and ship online orders accurately and carefully.
- Assist with in-store and curbside pickup.
- Greet customers, listen to their needs, and resolve issues professionally.
- Review goals and learn about products and promotions in preparation for the workday.
- Receive and tag merchandise and organize the stockroom.
- Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
- Share loyalty-program benefits and assist with customer transactions and shopping needs.
- Work with teammates to support store operations, sales goals, and a positive customer experience.
- Complete orders and organize the stockroom to prepare for the next day.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
