Retail Fulfillment Associate, Willow Grove Park - Flex
About The Position
The Retail Fulfillment Associate supports a seamless, personalized shopping experience for omni-channel customers by combining sales-floor service with back-of-house order fulfillment. Responsibilities include selecting, packing, and shipping online orders and assisting with in-store and curbside pickup. The associate greets customers, resolves issues professionally, and helps deliver positive interactions while supporting sales, customer loyalty, and store operations. Colleagues prepare for the day by reviewing goals and promotions and readying the store. They may receive and tag merchandise and organize the stockroom. On the sales floor, they greet and assist customers, fulfill orders accurately, maintain the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They also share loyalty-program benefits, complete orders, organize the stockroom, and help prepare the team for the next day. Schedules depend on business needs and colleague availability. All schedules include weekend shifts. The role requires flexible availability for days, evenings, weekends, and holidays, with regular and dependable attendance. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.
Requirements
- Flexible availability for days, evenings, weekends, and holidays; regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to meet daily sales-goal challenges and share loyalty benefits and credit-account offerings with customers.
- Enjoyment of meeting people, learning about them, and sharing information.
- Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to collaborate with a team.
- Ability to talk, lift, move, stand, and reach with arms and hands as required by the role.
- Ability to stand for at least two consecutive hours and lift at least 30 pounds; ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Select, pack, and ship online orders accurately and with care.
- Assist customers with in-store and curbside pickups.
- Greet customers, listen to their needs, and resolve issues professionally.
- Support sales goals, acquire new customers by opening credit accounts, and share loyalty-program benefits.
- Receive and tag merchandise and organize the stockroom.
- Maintain a shoppable sales floor and fitting rooms by recovering spaces, updating signs and pricing, restocking merchandise, and supporting merchandise moves.
- Complete orders, organize the stockroom, and help set up the team for the next day's success.
- Collaborate with colleagues to support customers and store results.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
