Retail Sales Associate, Holyoke Mall at Ingleside - Part Time

Macy's • Holyoke, MA

1d • Onsite

About The Position

As a Retail Selling Colleague at Macy’s, you combine results-driven selling with genuine hospitality to create memorable shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. You engage customers on the sales floor and in fitting rooms, build trust and loyalty, and work toward sales goals. You also help maintain a clean, organized, and inviting shopping environment.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and keeping the sales floor ready for customers. During the day, they welcome customers, build personal connections, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share the benefits of the Loyalty program, ensure customers have what they need, and close interactions with a sincere thank-you. Teamwork, continuous improvement, and dependable attendance support individual and store results.

This is a part-time role at the Holyoke Mall at Ingleside. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Enjoy meeting people, learning about them, and sharing information.
• Resourcefulness and willingness to adapt to changing priorities.
• Ability to work independently and contribute to a team.
• Comfort handling electronic devices.
• Ability to meet daily sales goal challenges.
• Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

• Welcome customers and create friendly, personalized shopping experiences.
• Understand customers’ needs and recommend appropriate products and services.
• Build customer relationships, trust, and loyalty while working toward sales goals.
• Review sales goals, new arrivals, top-selling items, trends, and promotions.
• Maintain an organized, clean, and shoppable sales floor and fitting rooms.
• Recover merchandise and assist with merchandise moves.
• Update signs and pricing.
• Share the benefits of the Loyalty program and help customers complete their shopping experience.
• Collaborate with colleagues to support customers and achieve individual and store results.
• Maintain dependable attendance and punctuality.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed