Seasonal Retail At Your Service Associate, Holyoke Mall at Ingleside
About The Position
As an At Your Service Center Colleague, you support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role focuses on delivering a seamless, personalized shopping experience through customer service, multitasking, problem-solving, attention to detail, and a customer-first mindset. It requires flexibility in a fast-paced environment, including availability for nights, weekends, and holidays. You welcome and assist customers, support total-store fulfillment, use the systems needed to complete transactions, and keep collection, pickup, and return areas clean, organized, and shoppable. You help complete BOPS orders and curbside deliveries on time, support sales goals, promote loyalty benefits, and collaborate with colleagues to improve customer and store results.
Requirements
- Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to make prompt, sound decisions to address customer needs and resolve issues.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to meet daily sales goals.
- Enjoy meeting people, learning about them, and sharing information.
- Resourcefulness and adaptability when priorities change; ability to work independently and as part of a team.
- Comfort using electronic devices.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Support At Your Service activities, including Buy Online Pickup In Store orders, merchandise returns, order pickups, and other assigned tasks.
- Welcome customers with genuine hospitality and assist them with total-store fulfillment.
- Use the systems and equipment needed to complete transactions and ensure a friction-free customer pickup experience.
- Keep the collection, pickup, and return areas clean, organized, and shoppable; recover merchandise as needed.
- Complete BOPS orders and curbside deliveries in a timely manner.
- Share loyalty program benefits, help acquire new customers by opening credit accounts, and work toward daily sales goals.
- Learn about new arrivals, top-selling items, trends, promotions, and sales goals to support customers and the team.
- Collaborate with colleagues and contribute to store and individual results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
