Seasonal Retail Commission Sales Associate - Fine Jewelry, Holyoke Mall at Ingleside

Macy's•Holyoke, MA

20h•$15 - $21•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in the Fine Jewelry and Watch Complex, creating welcoming, comfortable, and valued shopping experiences. You demonstrate knowledge of precious metals, gemstones, and luxury brands to educate customers and help them select items suited to their tastes, preferences, and budgets. You build lasting client relationships through consultative selling, hospitality, and use of the clientele program. You work toward sales goals while promoting loyalty and warranty programs, supporting inventory and fulfillment activities and special events, and ensuring merchandise security, accuracy, and presentation. You collaborate with your team to achieve sales goals and uphold operational excellence. Daily work includes preparing and maintaining the sales floor, reviewing goals and product information, engaging and assisting customers, processing and replenishing stock, updating signs and prices, supporting merchandise moves, and communicating loyalty benefits. The role requires flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, while part-time colleagues are typically scheduled for 12–24 hours per week; schedules include weekend shifts and hours depend on business needs and colleague availability. The position involves frequent standing, moving, lifting, reaching, and using computers and other technology.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to use point-of-sale technology, computers, handheld equipment, cash registers, and digital tools.
Ability to meet sales goals and support accurate stock presentation, replenishment, and asset protection.
Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, and climb ladders; and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Provide knowledgeable, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Build client relationships through consultative selling, genuine hospitality, and use of clienteling tools and programs.
Meet and surpass daily sales goals and achieve client and protection plan goals.
Promote loyalty benefits, warranty programs, and credit accounts to customers.
Use point-of-sale technology and digital shopping tools to support transactions and enhance the customer experience.
Support inventory, fulfillment, processing, presentation, organization, storage, and replenishment of merchandise.
Maintain accurate pricing and signage, an organized and shoppable sales area, and merchandise security and asset-protection compliance.
Participate in sales events, vendor training, and ongoing product education.
Support special events and collaborate with colleagues to achieve sales and operational goals.
Prepare the sales floor by reviewing goals, new arrivals, top-selling items, trends, and promotions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice