Seasonal Retail At Your Service Associate, Holyoke Mall at Ingleside

Macy's•Holyoke, MA

5h•Onsite

About The Position

As an At Your Service Center Colleague at Macy’s, you support a seamless, personalized shopping experience by handling Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy’s service standards. The role calls for multitasking, problem-solving, attention to detail, and a customer-first mindset in a fast-paced setting. Colleagues work a variety of shifts, including nights, weekends, and holidays, and help keep the shopping space clean, organized, and inviting. You’ll welcome customers with genuine hospitality, support total store fulfillment, use the systems needed to complete transactions, and help keep the collection area organized. You’ll also recover merchandise, maintain clean pickup and return areas, and ensure timely order completion and curbside delivery. The position includes sharing loyalty program benefits, contributing to sales goals, and collaborating with colleagues to deliver strong customer and store results. Full-time colleagues are typically scheduled for 30 or more hours per week; part-time colleagues are typically scheduled for 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to make prompt, sound decisions to address customer needs and resolve issues.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Support At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, and order pickups.
Assist customers with total store fulfillment and use the systems needed to complete transactions.
Keep the collection area organized and make the customer pickup experience friction-free.
Recover merchandise and keep pickup and return areas clean and shoppable.
Complete BOPS orders and curbside deliveries in a timely manner.
Welcome customers with genuine hospitality and build customer relationships through friendly, personal conversations.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Review sales goals and learn about new arrivals, top-selling items, trends, and promotions.
Work collaboratively with colleagues and contribute to individual and store results.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.