Seasonal Retail Commission Sales Associate - Fine Jewelry, Holyoke Mall at Ingleside

Macy's•Holyoke, MA

9h•Onsite

About The Position

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in Macy’s Fine Jewelry and Watch Complex. You create welcoming, comfortable, and valued shopping experiences, using knowledge of fine craftsmanship, precious metals, gemstones, and luxury brands to educate customers and help them choose items that fit their tastes, preferences, and budgets. You build client relationships through consultative selling, hospitality, and use of the clientele program, while working toward sales goals and promoting loyalty and warranty programs. You also support inventory and fulfillment activities, special events, merchandise security, accuracy, and presentation, and collaborate with the team to uphold operational excellence. The role includes preparing the sales floor, staying informed about sales goals, new arrivals, trends, and promotions, and maintaining organized, replenished, accurately priced merchandise. Associates welcome and assist customers, support loyalty program enrollment, and help create a shoppable space. Schedules include weekend shifts, with hours based on business needs and colleague availability. Full-time colleagues are typically scheduled 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week.

Requirements

1–2 years of related experience required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to provide product recommendations and assist with fittings and digital shopping tools.
Ability to use point-of-sale technology and digital tools effectively.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, reach with arms and hands including above eye level, and move constantly.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Provide welcoming, personalized customer service and product recommendations in the Fine Jewelry and Watch Complex.
Use product knowledge to educate customers about fine craftsmanship, precious metals, gemstones, and luxury brands, and help them select items suited to their preferences and budgets.
Build customer relationships through consultative selling, hospitality, and use of clienteling tools and the clientele program.
Meet sales goals, including Client and Protection plan goals, and promote loyalty, warranty, and credit programs.
Acquire new customers by opening credit accounts and sharing loyalty benefits.
Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
Support inventory, fulfillment, stock processing, storage, replenishment, and merchandise moves.
Maintain merchandise security, accurate stock presentation, and an organized, clean, and shoppable sales floor.
Update signs and pricing and support special events, sales events, vendor training, and product launches.
Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product knowledge through ongoing training and vendor education.
Collaborate with teammates to support customers, achieve individual and store results, and uphold operational excellence.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice