Retail Sales Associate (Old Orchard)

Vuori, Inc•Skokie, IL

5d•$15 - $17

About The Position

The Retail Sales Associate at Vuori connects with customers and communicates the brand’s values through product knowledge and an optimistic, welcoming approach. The role focuses on delivering memorable customer service, building customer relationships, supporting sales goals in a team-based commission environment, and maintaining effective store operations and visual standards. Associates assist customers with product selection, sizing, and fit; learn about Vuori products and the broader activewear and fashion landscape; and work with the sales team and management to support customer experience and business goals. Operational duties include replenishing and organizing the sales floor, supporting inventory management, maintaining store cleanliness, handling cash-control procedures, implementing visual merchandising directives, and identifying product concerns. This role requires availability for nights, weekends, and holidays, punctuality, and the ability to remain active throughout shifts. The working environment may include bright lights and music, and the position involves lifting and moving items weighing up to 30 pounds and reaching, bending, and using a step stool or ladder as needed.

Requirements

Must be available to work nights, weekends, and holidays.
Must adhere to scheduled shifts and be punctual.
Ability to develop relationships with customers and colleagues.
Ability to handle customer concerns positively and proactively.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 pounds.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Create an unforgettable customer experience and build lasting customer relationships.
Work with the sales team to provide customers with the best service possible.
Greet customers in a timely, authentic, and engaging manner.
Prepare fitting rooms, locate sizes, and provide knowledgeable feedback about merchandise style and fit.
Achieve sales goals in a team-based commission environment.
Develop product knowledge, including knowledge of the broader fashion landscape and activewear, to serve as an expert for customers.
Assist with projects while keeping the focus on customer experience.
Communicate inventory needs to support business goals.
Ensure the sales floor is stocked every evening.
Collaborate with management on inventory management.
Clean the retail store regularly, including floors and bathrooms.
Understand and execute cash-control procedures, including bank deposits and petty cash.
Assist with implementing and maintaining merchandising and visual directives.
Keep the selling floor neat, clean, organized, and consistent with the correct visual image.
Identify and communicate product concerns in a timely manner.