Retail Sales Associate 1

GOLD BEACH LUMBER YARD INC•Gold Beach, OR

6d•Onsite

About The Position

The Retail Sales Associate is responsible for maintaining outstanding customer service, upholding the company’s Core Values, generating sales, merchandising products, and supporting the store management team. The role includes providing accurate product, pricing, and order information; building respectful relationships with customers and coworkers; expanding product knowledge; and keeping customers informed from purchase through completion. Floor Associates report to the Floor Supervisor.

Requirements

High school graduate or GED.
At least one year of retail leadership and supervisory experience.
Sales and marketing experience with retail programs, establishing relationships, and working with customers.
Commitment to service excellence and customer satisfaction.
Ability to work flexible hours, including evenings, weekends, and holidays, to meet business needs.
Excellent verbal and written communication skills.
Excellent interpersonal and negotiation skills.
Excellent organizational skills and attention to detail.
Excellent time management skills and ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to multitask.
Solid teamwork and interpersonal skills.
Ability to lift at least 30 pounds frequently and up to 100 pounds occasionally.
Ability to stand for eight hours a day and perform physical activities including stretching, squatting, lifting, crouching, kneeling, and climbing and descending ladders.
Ability to work indoors and outdoors in different weather conditions.

Nice To Haves

Knowledge of retail computer systems, MS Word, and Excel.

Responsibilities

Know and perform the Seven Steps of Customer Service.
Stock and maintain the assigned store area.
Answer phone calls with a helpful, confident attitude.
Complete customer transactions, charges, cash handling, and returns accurately.
Help customers locate merchandise in the store or online and process special orders.
Continue to grow and expand product knowledge.
Maintain awareness of promotions and advertisements.
Carry out daily operational goals and priorities assigned by store management.
Help process new shipments and keep receiving and back-stock areas clean and organized.
Communicate with other sales associates and departments.
Stay updated on new technology and products in the hardware and building industries.
Understand competitors and their practices.
Contribute to a team atmosphere.
Demonstrate the company’s Core Values of Integrity, Community, Engagement, and Experience.
Adapt to organizational and employee needs, prioritize tasks, and delegate when appropriate.