Counter Sales Associate 1

Daikin•Louisville, KY

About The Position

The Counter Sales Associate sells the organization’s products and services to prospective and established customers in person, by phone, email, or fax. The role identifies customer needs, answers questions, develops solutions, and helps ensure a smooth and timely sales process. The associate must understand the organization’s policies, procedures, practices, products, and services, and collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures under close supervision. It supports sales and customer service activities, including maintaining customer accounts, processing orders and payments, providing product information, coordinating shipments, and resolving customer concerns. The role also maintains sales activity records, develops knowledge of HVAC products and industry trends, and contributes to projects that support business needs. The company provides equal employment opportunity to employees and applicants regardless of protected characteristics and complies with applicable federal and state regulations concerning individuals with disabilities.

Requirements

One to three years of progressive sales experience.
High school diploma or GED equivalent.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Ability to manage high-volume customer traffic.
Effective verbal communication skills, including explaining technical parts information clearly.
Effective written communication skills, including timely customer email communication and accurate order entry.
Organizational and time-management skills, including the ability to prioritize and multitask.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.

Responsibilities

Help the Division achieve sales goals, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
Coordinate shipment matters with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, support customer satisfaction, and follow organizational policies.
Coordinate problem resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work collaboratively with management and peers to support effective teamwork and high-quality service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.