Counter Sales Associate 1

Daikin•Frankford, DE

About The Position

The Counter Sales Associate sells the organization’s products and services to prospective and established customers in person, by phone, email, or fax. The role identifies customer needs, answers questions, develops solutions, and supports a smooth sales process. The employee must understand the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The role works under close supervision within well-defined instructions and established procedures. It has no people-management responsibilities. The position requires the ability to perform essential responsibilities with or without reasonable accommodations. The Company provides equal employment opportunity and complies with applicable federal and state regulations concerning individuals with disabilities.

Requirements

High school diploma or GED equivalent.
1–3 years of progressive sales experience.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across in-person, phone, and email interactions.
Professional attitude and ability to handle difficult customers and defuse negative situations.
Good telephone and email etiquette.
Ability to manage high-volume customer traffic.
Effective verbal communication, including explaining fairly technical information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Organizational and time-management skills, including the ability to prioritize and multitask.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.

Responsibilities

Support divisional sales, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service face to face, by phone, and by email.
Carry out sales activities including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring order information is accurate.
Recommend alternate products based on cost, availability, or specifications when appropriate.
Monitor scheduled shipment dates, promote timely delivery, and expedite shipments as needed.
Coordinate shipments with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing product and technical information promptly.
Educate customers about product terminology, features, and benefits to support sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Work with the Branch Manager to resolve problems, maintain customer satisfaction, and follow company policies; coordinate resolutions with appropriate departments.
Contact customers periodically to assess satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to support effective teamwork and service across departments.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects or activities to support business needs.