Counter Sales Associate 1

AirReps•Boardman, OH

10h

About The Position

The Counter Sales Associate (CSR/Inside Sales Representative) sells the organization’s products and services to prospective and established customers. The role supports customers face to face, by phone, and through email or fax by identifying their needs, answering questions, creating solutions, and ensuring a smooth sales process. The representative must understand the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works within well-defined instructions and established procedures, under close supervision. It provides customer service and sales support, processes orders and payments, coordinates shipments, addresses returns and warranties, maintains account relationships, and contributes to sales activity reporting and ongoing business needs.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to defuse difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Effective written communication skills, including timely customer emails and accurate order entry.
Strong organizational and time-management skills, including prioritizing and multitasking.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.

Responsibilities

Support divisional sales and new business by maintaining accounts and contacting customers about product launches, services, supplies, products, and discounts.
Provide customer service face to face, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternate products based on cost, availability, or specifications.
Monitor scheduled shipment dates, help ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Work with the Branch Manager and appropriate departments to resolve problems, maintain customer satisfaction, and follow company policies.
Contact customers periodically to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management, peers, and departments to support effective teamwork and service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support business needs.