Counter Sales Associate 1

AirReps•Louisville, KY

About The Position

The Counter Sales Associate sells the organization’s products and services to prospective and established customers in person, by phone, and through email or fax. The role identifies customer needs, answers questions, develops solutions, and supports a smooth and timely sales process. The associate must know the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The position works under established procedures and well-defined instructions, with close supervision. It supports sales and customer service activities, including account maintenance, order processing, product information, shipment coordination, and issue resolution. The role also helps keep customers informed about product launches, services, supplies, new products, and discounts, while developing knowledge of HVAC products and industry trends.

Requirements

One to three years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills in person, by phone, and by email.
Positive, professional attitude and ability to diffuse difficult customer situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication, including explaining fairly technical information clearly.
Effective written communication, including timely customer emails and accurate order entry.
Organizational and time-management skills, including the ability to prioritize and multitask.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products.
Some college education.

Responsibilities

Support division sales, including new business, by maintaining accounts and communicating product launches, services, supplies, new products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Process orders, purchase orders, payments, quotes, and delivery dates accurately.
Recommend alternative products based on cost, availability, or specifications.
Monitor scheduled shipment dates, help ensure timely delivery, expedite shipments as needed, and coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, maintain customer satisfaction, follow company policies, and coordinate resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain sales activity records and prepare reports.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to support coordination across areas and departments and deliver a high level of service.
Follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support business needs.