Counter Sales Associate 1

Daikin•Youngstown, OH

22h

About The Position

The CSR/Inside Sales Representative sells the organization’s products and services to prospective and established customers, assisting them face to face, by phone, email, or fax. The role identifies customer needs, answers questions, provides solutions, and supports a smooth and timely sales process. The representative must know the organization’s policies, procedures, practices, products, and services, and collaborates with the Regional Manager or Branch Manager to support territory coverage and maintain positive dealer relationships. The position works within well-defined instructions and established procedures under close supervision. The representative supports sales and customer service operations, maintains customer and sales records, and works with internal teams and external vendors to resolve issues and deliver service. The role has no people-management responsibilities. The company provides equal employment opportunity to employees and applicants regardless of protected characteristics and will comply with applicable federal and state regulations and statutes concerning individuals with disabilities.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship-management skills in walk-in, phone, and email settings.
Positive, professional attitude and ability to handle difficult customers and diffuse negative situations.
Good phone and email etiquette.
Ability to manage high-volume customer traffic.
Effective verbal communication skills, including the ability to explain fairly technical information clearly.
Effective written communication, including timely customer email and accurate order entry.
Effective organization and time-management skills, including the ability to prioritize and multitask.
High attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college education is preferred.

Responsibilities

Help the Division deliver sales, including new business, by maintaining accounts and communicating product launches, services, supplies, products, and discounts through outbound calls.
Provide customer service face to face, by phone, and by email.
Execute sales functions, including order processing, purchase orders, payment processing, quotes, and delivery dates, ensuring accurate order entry.
Recommend alternate products based on cost, availability, or specifications as needed.
Obtain and monitor scheduled shipment dates, ensure timely delivery, and expedite shipments as needed.
Coordinate shipment matters with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing product and technical information promptly.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about the availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems in a way that supports customer satisfaction and adherence to company policies.
Coordinate problem resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, its products, and its services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and stay current with industry trends.
Work positively with management and peers to keep departments informed and working effectively as a team.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities that support ongoing business needs.