Counter Sales Associate 1

AirReps•Frankford, DE

About The Position

The Counter Sales Associate sells the organization’s products and services to prospective and established customers in person, by phone, email, or fax. The role identifies customer needs, answers questions, develops solutions, and supports a smooth, timely sales process. The associate must understand the organization’s policies, procedures, practices, products, and services, and collaborate with the Regional Manager or Branch Manager to support territory coverage and positive dealer relationships. The role works within well-defined instructions and established procedures, under close supervision. It supports sales and account maintenance, processes orders and payments, provides product information, coordinates shipments, resolves customer concerns, and contributes to customer satisfaction and business needs. People management is not part of the role. The Company provides equal employment opportunity to employees and applicants regardless of protected characteristics and will comply with applicable federal and state regulations and statutes pertaining to individuals with disabilities.

Requirements

1–3 years of progressive sales experience.
High school diploma or GED equivalent.
General Microsoft Office skills, including Outlook, Excel, and Word, and working knowledge of database applications.
Effective customer service and relationship management skills across walk-in, phone, and email interactions.
Positive, professional attitude and ability to handle difficult customers and defuse negative situations.
Good phone and email etiquette.
Ability to handle high-volume customer traffic.
Effective verbal communication skills, including explaining fairly technical information clearly.
Written communication skills to communicate with customers promptly by email and enter orders accurately.
Organizational and time-management skills, including prioritization and multitasking.
Strong attention to detail and accuracy.
Ability to establish positive working relationships with internal and external customers and employees.
Good judgment, strong work ethic, and integrity.
Ability to understand and follow procedures, work instructions, and company policies.
Ability to perform essential responsibilities with or without reasonable accommodations.

Nice To Haves

Knowledge of HVAC equipment and products is preferred.
Some college education is preferred.

Responsibilities

Help the Division deliver sales, including new business, by maintaining accounts and communicating product launches, services, supplies, new products, and discounts through outbound calls.
Provide customer service in person, by phone, and by email.
Execute sales functions, including order processing, purchase orders, payment processing, quotes, and delivery dates; ensure accurate order entry.
Recommend alternate products based on cost, availability, or specifications as needed.
Obtain and monitor shipment dates to ensure timely delivery and expedite shipments as needed; coordinate with manufacturing, sales, distribution, and vendors.
Generate new and repeat sales by providing timely product and technical information.
Educate customers about product terminology, features, and benefits to improve sales and customer satisfaction.
Provide accurate information about in-stock item availability.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to resolve problems, ensure customer satisfaction, and follow organizational policies; coordinate resolution with appropriate departments.
Periodically contact customers to assess their satisfaction with the organization, products, and services.
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with industry trends.
Work positively with management and peers to keep departments informed and support effective teamwork and high-quality service.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects and activities to support ongoing business needs.