Counter Sales Associate

FERGUSON•Lansing, MI

4d•$20 - $27

About The Position

Ferguson is seeking a knowledgeable, results-driven Counter Sales Associate to serve plumbing and HVAC contractor customers. The role focuses on building customer relationships, providing product guidance, recommending solutions, driving sales, and delivering exceptional service. The associate also processes transactions, coordinates with outside sales, manages orders, supports inventory and occasional warehouse work, and follows safety regulations. The schedule is Monday through Friday, 7:00 a.m. to 4:00 p.m. The position pays $19.62–$27.45 per hour and is eligible for a bonus or incentive plan. Pre-employment drug and background screening are required.

Requirements

0–3 years of experience in customer service or sales; prior plumbing or related-industry experience is preferred.
Sales mindset and ability to meet goals, build relationships, and influence purchasing decisions.
Strong communication skills for consultative selling and customer engagement.
Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
Digital literacy and ability to learn new systems quickly.
Organizational skills and ability to manage multiple priorities.
Passion for delivering exceptional customer experiences.
Ability to lift up to 50 lbs. and stand for extended periods.
Required to complete pre-employment drug and background screening.

Nice To Haves

Prior experience in plumbing or a related industry.
Experience using material handling equipment such as forklifts.

Responsibilities

Engage customers at the counter, by phone, and by email to understand their needs and recommend solutions.
Develop and apply knowledge of plumbing, HVAC, and related products to guide customer decisions.
Drive sales growth through upselling, cross-selling, and promotion of strategic products and programs.
Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
Process transactions accurately and efficiently while providing a positive customer experience.
Collaborate with Outside Sales Associates to support account growth and seamless service.
Manage special orders and follow up on order status, back-orders, and delivery timelines.
Maintain a professional, organized counter environment.
Assist with inventory management, cycle counts, and stock organization.
Assist occasionally with warehouse duties, including receiving, shipping, and stocking.
Follow safety regulations, including proper use of PPE.