T-Mobile Retail Sales Associate MIDDLE ISLAND | Middle Country Rd

Arch Telecom • Middle Island, NY

2d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 stores across the United States. Mobile Associates are part of a retail team that represents the T-Mobile brand, creates enthusiasm around products and services, and prioritizes customer needs. Associates build new customer relationships and strengthen existing ones by learning to identify needs, educate customers, demonstrate products, and recommend suitable device and service solutions. This is a learning role, with training intended to prepare the associate for promotion to Mobile Expert.

The position involves delivering a strong customer experience while learning sales and service skills. Associates help customers continue their shopping journey across online, Customer Care, and in-store channels; demonstrate technology; recommend devices, services, accessories, and Internet of Things products; and guide customers through purchases with thoughtful questions and informative answers. They also learn digital tools and in-store systems, collaborate with colleagues across business and customer service channels, resolve customer issues, and identify and hand off small-business leads.

The role is available as full-time (40 hours) or part-time (20 or more hours).

Requirements

• At least 18 years of age.
• High school degree or GED.
• Six months of customer service and/or sales experience; retail experience is preferred.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Availability for either full-time work (40 hours) or part-time work (20 or more hours).
• Desire to learn customer advocacy skills and build meaningful connections with customers.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
• Ability to balance customer experience and performance goals.

Nice To Haves

• Retail environment experience.

Responsibilities

• Provide customer service while delivering a high-quality customer experience and building customer loyalty.
• Help customers continue their shopping journey across online, Customer Care, and in-store channels.
• Explore customer needs and demonstrate technology in the store.
• Recommend personalized device and service solutions, including accessories and Internet of Things devices.
• Guide customers through purchases with thoughtful questions, informative answers, and product expertise.
• Approach sales and service needs with patience, honesty, and empathy.
• Learn to use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, skills, processes, systems, and reference resources.
• Partner with colleagues across business and customer service channels to resolve issues and create a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and share accountability for company success.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Uncapped commission earnings.
• Automatic raises upon reaching attainable milestones.
• Career advancement opportunities.
• Discounted T-Mobile wireless plan.
• Health benefits for full-time employees.
• Monthly sales incentive programs, contests, and rewards.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED