T-Mobile Retail Store Manager MIDDLE ISLAND | Middle Country Rd

Arch Telecom•Middle Island, NY

2d•Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. The Retail Store Manager leads a retail team and represents the T-Mobile brand and Arch Telecom’s core values. The manager creates energy and excitement around products and services, puts customer needs first, and builds meaningful customer relationships by identifying needs and educating customers about suitable devices and service solutions. The role oversees store functions, including sales and inventory, implementation of store programs and initiatives, and achievement of sales goals. The manager leads by example in delivering personalized solutions, demonstrating technology, and providing patient, honest, and empathetic service. They use digital tools to support customer interactions and onboarding, complete required training, and collaborate with employees across business and customer service channels to resolve issues, hand off small-business leads, and support shared success. This is a full-time position with 45-hour availability. The posting describes the store location as Middle Island, on Middle Country Road. The role requires standing for extended periods and lifting objects weighing up to 25 pounds.

Requirements

At least 18 years of age.
Wireless sales experience.
High school degree or GED.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25 pounds.
Reliable transportation.
Availability for a full-time, 45-hour workweek.
Leadership ability and confidence working in a fast-paced sales environment.
Willingness to lead a team, share best practices, serve customers, and resolve issues.
Effectiveness in operational, financial, and performance management.
Strong communication skills with team members and customers.

Nice To Haves

Prior wireless sales experience is identified as an ideal-candidate qualification; it is also listed under the role’s must-haves.

Responsibilities

Lead the retail team by example and demonstrate effective customer service and sales practices.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customer needs and provide hands-on demonstrations of technology in the store.
Ensure the store meets or exceeds sales goals and oversee sales, inventory, and implementation of store programs and initiatives.
Recommend personalized device and service solutions, including accessories and Internet of Things devices.
Maintain the store’s readiness and approach service and sales needs with patience, honesty, and empathy.
Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
Complete training on the in-store experience, skills, processes, systems, and reference resources.
Partner with employees across business and customer service channels to resolve customer issues and create a seamless experience.
Identify and hand off small-business leads.
Build strong peer relationships and contribute to shared company success.