T-Mobile Retail Associate Manager MIDDLE ISLAND | Middle Country Rd

Arch Telecom • Middle Island, NY

2d • Onsite

About The Position

Arch Telecom is a national T-Mobile Preferred Retailer with more than 200 retail stores across the U.S. Retail Associate Managers (RAMs) are part of a retail team that brings the T-Mobile brand to life. They serve as brand ambassadors, create energy around products and services, and focus on building meaningful customer relationships in a fast-paced retail environment. This is a learning role in which the RAM builds required skills while assisting the Retail Store Manager with operational duties.

The RAM helps customers continue their shopping journey, explores their needs, demonstrates technology, and recommends personalized devices, services, accessories, and Internet of Things products. They guide customers through purchases, learn to use digital tools, complete training, and collaborate with colleagues across channels to resolve issues, provide a seamless customer experience, and identify small-business leads.

The position is full-time, 40 hours per week. Employees must be able to stand for long periods and lift objects weighing up to 25 pounds. Arch Telecom describes diversity and inclusion as foundational to its organization and welcomes candidates with diverse perspectives, backgrounds, and experiences.

Requirements

• At least 18 years of age.
• High school degree or GED.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25 pounds.
• Reliable transportation.
• Competitive drive and confidence to succeed in a fast-paced sales environment.
• Willingness to lead a team, share best practices, serve customers, and help resolve issues.
• Effectiveness with operational, financial, and performance management.
• Strong communication skills with teammates and customers.

Nice To Haves

• Prior wireless sales experience.

Responsibilities

• Provide a best-in-class customer experience and build customer loyalty.
• Help customers continue their shopping journey, whether they began online, through Customer Care, or in-store.
• Explore individual customer needs and provide hands-on demonstrations of in-store technology.
• Recommend personalized devices, service plans, accessories, and Internet of Things products.
• Guide customers through purchases by asking thoughtful questions, answering questions, and sharing product expertise.
• Assist the Retail Store Manager with daily operations and coaching.
• Use digital tools to demonstrate network coverage, plans and services, and device and account inspection, review, and troubleshooting.
• Complete training on the in-store experience, new skills and processes, systems, and reference resources.
• Partner with employees across business and customer service channels to resolve issues and provide a seamless customer experience.
• Identify and hand off small-business leads.
• Build peer relationships and contribute to shared accountability for company success.
• Share best practices, lead the team, and help resolve customer issues.

Benefits

• Employee Stock Ownership Program (ESOP).
• Competitive hourly pay.
• Bonus earnings.
• Automatic raises when reaching attainable milestones.
• Career advancement opportunities.
• Health benefits for full-time employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED