Retail Sales Associate - Golf Clubs

PGA Tour • Raleigh, NC

3d

About The Position

PGA TOUR Superstore is seeking an enthusiastic, self-motivated, and flexible team player who shares a passion for helping transform the business. The company, part of the Arthur M. Blank Family of Businesses, aims to foster a family culture and inspire people through golf and tennis.

Reporting to the Sales and Service Manager, the Hard Goods Associate engages customers in the Hard Goods areas—including Simulators, Putting Green, Club Repair, and Accessories—to drive sales and enhance the customer experience. The role includes assisting with front-end operations such as returns, exchanges, and promotions; maintaining merchandise presentation and operational equipment; demonstrating product knowledge; and assisting with club fittings. Exceptional customer service, teamwork, and a clean, professional environment are central to the position.

Requirements

• Strong listening and interpersonal skills.
• Good verbal and written communication skills and the ability to communicate cross-functionally.
• Basic computer skills and working knowledge of Microsoft Office Suite.
• Ability to organize multiple priorities to meet deadlines and objectives.
• High school diploma or equivalent.
• Ability to stand for extended periods, climb up and down a ladder, move throughout the store, and lift a 30-pound box overhead.
• Flexible availability, including nights, weekends, and holidays.
• Ability to quickly learn business acumen with appropriate training.
• Strong self-accountability and a proactive drive for results.

Nice To Haves

• Retail sales, customer service, or similar experience.

Responsibilities

• Engage with customers and provide world-class service using PGATSS Service behaviors.
• Build lasting customer relationships.
• Seek out and engage customers throughout the Simulators, Putting Green, Club Repair, and Accessories areas.
• Maintain working knowledge of front-end operations, including returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons, and assist when needed.
• Help maintain merchandise stock and visual presentation in the Hard Goods areas.
• Keep Hard Goods areas, equipment, and supplies maintained and operational.
• Maintain a clean and professional presentation in the Hard Goods area.
• Explain the features, benefits, and differences of golf clubs to customers using in-depth product knowledge.
• Conduct customer fittings using PGA TOUR Superstore-trained fitting techniques.
• Follow ethical conduct, safety, and compliance practices across departments.
• Assist customers with club fitting, including choosing shafts, grips, and specifications for optimal performance.
• Stay informed about merchandising promotions and marketing events and maintain merchandising presence throughout each promotion.
• Inform, educate, and promote products and services to customers.
• Provide the Sales and Service Manager with feedback about operational and merchandising opportunities.

Benefits

• Medical, dental, and vision coverage beginning on day one for eligible full-time associates.
• Company-matching 401(k) retirement plan.
• Vacation time.
• Associate merchandise discount.
• Performance-based bonus opportunities for eligible full-time and part-time associates.
• 100% reimbursement of annual membership dues for eligible members of the PGA of America, LPGA, and United States Golf Teachers Federation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED